Operations

Team

Meet the team

Candy Mussett Head of Operations

Candy originally joined Streets Heaver in 2015 in Support, quickly proving to be a valuable member of the team and moving up to Support Deputy. She was the original and first Training Manager at Streets Heaver creating the role to fill a need, taking on her newest challenge as Operations Manager in 2020.

Her Team:
Stephine Robinson
Geoff Cooke
Alex Middleton
Simon Gardner
Dane Stringfellow
James Powell
Geoff Cooke Support Manager

Geoff joined the company in 1997, back in the days when Installation, Training, Testing and Support were all done by the Support Department. He took over as Support Manager in 2014,and has a thriving team. He enjoys the different challenges that Support brings, and hates being stuck on the bypass!

His Team:
Alex Gidman , Natasha Taylor- Leedle
Jed Gavin , Colm Luttrell
Kyle Fotherby , Laura Greaves
Marvin Cottam.

Colm Luttrell Senior Technical Consultant

Colm started at Streets Heaver in 2014 in support and has since progressed to Deputy Support Manager. He has several dogs and loves problem solving and performing SQL wizardry.

James Powell Project Quality Manager

James began his Streets Heaver journey in 2003 as a Junior Support Analyst. At present he helps strategise and manage the project, the workload and schedules. Overseeing the Project Team and helping guide them towards sound project management principles, and how to deliver the very best for our customers and their projects.

Stephine Robinson Learning & Development Manager

Stephine started at Streets in 2017 within the Support department, when the opportunity arose she stepped into Training Manager in 2020, and a final move to Learning & Development Manager in 2022. She loves organisation and has a phobia of being late! In her spare time she is often found baking or spending time with her son and doggies.

Her Team:
Megan Thompson-Hayes
Sam Cybulska
Dane Stringellow Senior Project Manager

Dane has been a Project Manager at Streets since leaving university in 2013. He supports Leeds United and is a big Alan Partridge fan. He has recently welcomed a beautiful baby boy into his life who he enjoys looking after in his spare time.

His Team:
Shannon Smith
Matthew Roberts
George Meadows
Simon Gardner Senior Implementation Consultant

Simon started at Streets in October 2008 within the support department, he learnt a great deal about the customer experience and moved to Projects in 2012 and has thived ever since! He loves attention to detail and doing things right the first time

His Team:
Adam Crawford
Josh Goldsmith
Elizabeth Dichmont
Alice Barr
Alexandra Middleton Project Manager

Alexandra has been a part of the Projects department since her arrival in 2018. She's a self confessed control freak with a passion for Admin and Stationary. Her life goal is to own a rescue farm, but she may need to win the lottery first!

Her Team:
Jonny Radley
Gemma Ruff
Ed Truss
Kyle Fotherby Senior Support Analyst

Kyle joined Streets Heaver in 2021 as a Support Analyst and is currently one of two Support Team Leads. His favourite part of the job is solving problems and the opportunities to learn new things that it brings every day, and the only thing he loves more than Newcastle United is pretending to run it on Football Manager.

His Team:
Shauna Tew
Tom Heckley
John Dearie
George Keyse
Jonathan Foley
Jed Gavin Senior Support Analyst

Jed joined Streets Heaver in 2021 as a Support Analyst and is currently one of two Support Team Leads. His favourite part of the job is working with a wide range of people and personalities on a day to day basis. Jed's hobbies would classify him as a middle-aged man with squash, darts and football being his choice of sports, along with Guinness and cups of tea being his beverages of choice.

His Team:
Ben Walsh
Jade Thurston
Oscar Coombes
Casey Atkins
Jade Hughes
If you have the time to do some research before your first day, the below can guide you. This is just a suggestion and is not expected, you will be given time once you start to cover the below aswell.

Reccomended Resources

Be Prepared

Recommended Reading

Projects: All of our projects team are either working towards or have completed their Prince2, if this is something you would like to look at before joining the team here is a starting point. Prince2 Wiki
Support: Something that would be really helpful before starting in support is a basic knowledge of SQL. You will have help with this once you have started, but if you want to check out these online resources feel free. Online SQL training

Schedule

Schedule